Adil FahimIn a significant leap toward enhancing the pilgrimage experience, Saudi Arabia has inaugurated a cutting-edge multilingual call center, aptly named “1966”. This innovative service aims to provide seamless assistance and support to millions of pilgrims visiting the holy cities of Mecca and Medina.
What Is ‘1966’?
The “1966” hotline serves as a central hub for pilgrims, offering round-the-clock assistance in multiple languages. Whether it’s guidance on rituals, travel logistics, or emergency situations, pilgrims can now rely on this dedicated helpline for accurate information and timely solutions.
Key Features of ‘1966’:
- Multilingual Support:
- The call center caters to pilgrims from diverse linguistic backgrounds. Whether you speak Arabic, English, Urdu, or any other language, “1966” has you covered.
- Trained operators are proficient in handling queries related to Hajj and Umrah, ensuring clear communication and effective assistance.
- 24/7 Availability:
- Pilgrimages are deeply spiritual journeys, and unexpected challenges can arise at any time. With “1966”, pilgrims can seek help day or night, regardless of their location.
- Comprehensive Information:
- “1966” plays a pivotal role in enhancing the logistical and communicative aspects of the pilgrimage experience.
- By offering support in nine different languages, including Arabic, English, and Urdu, the center ensures that pilgrims from diverse linguistic backgrounds can easily access information, report issues, and seek guidance effectively during their spiritual journey in Saudi Arabia.
- The launch coincided with the Umrah and Ziyarah Forum, a major event designed to consolidate local and international efforts within the Umrah sector.
- The forum features a series of dialogue sessions, workshops, and an exhibition showcasing the latest advancements in service and technology aimed at fostering continuous development and improvement within the sector.
- Key discussions at the forum include addressing emerging challenges, seizing opportunities, and setting trends in the pilgrimage sector, with the overarching goal of enriching the pilgrim experience at the Two Holy Mosques.
- The Umrah and Ziyarah Forum also aims to promote innovation, enhance the services offered to pilgrims, and foster sustainable partnerships among stakeholders in the Umrah and visit sector.
- These efforts are aligned with Saudi Vision 2030, which seeks to improve the quality and reach of religious tourism in the Kingdom.
- During the forum, more than 1,500 agreements are expected to be signed between Saudi and international companies operating within the sector.
- The forum has drawn participation from 28 government agencies and over 3,000 local and international companies.
In summary, “1966” stands as a beacon of support, bridging language barriers and ensuring that pilgrims receive the assistance they need during their sacred journey in Saudi Arabia. 🕊️🕋🌟
Source – Gulf News
